Personal pick-up is free at our Studio located at Bílkova 4, Prague 1.
Standard shipping
For orders up to 8,000 CZK, the cost is 250 CZK.
For orders over 8,000 CZK, it is free.
Within Prague, your order will be delivered by our driver to the address you provide, and delivery takes 3 to 5 business days from the date of the order.
Outside Prague, we deliver via DHL to the specified address within 3 to 5 business days from the date of the order, with the option to track the shipment.
Please note that shipments to the United Kingdom and outside the EU may be subject to customs duties and taxes, which are paid by the recipient.
We deliver abroad via DHL carrier. We deliver the shipment for 900 CZK to the specified address within 3 to 5 working days from ordering with the possibility of tracking the shipment. Please note that shipments to the UK and non-EU countries may be subject to import duties and taxes, which are the responsibility of the recipient.
We deliver to the following countries:
· Austria
· Bulgaria
· Cyprus
· Germany
· Denmark
· Spain
· Estonia
· Finland
· France
· United Kingdom
· Croatia
· Hungary
· Ireland
· Italy
· Lithuania
· Luxembourg
· Latvia
· Malta
· Netherlands
· Poland
· Portugal
· Slovakia
· Slovenia
· Sweden
· Belgium
· Greece
We would like to notify you that the orders to the UK and other countries outside the EU may be subject to custom duty and taxes covered by the consignee.
If you haven’t found your country on the list, please contact us via email at studio@janjaprokic.com. We’ll suggest possible delivery methods.
As soon as your order is dispatched, you’ll receive a confirmation email from the delivery service, which will include a link to tracking your parcel. When being delivered in Prague, you’ll receive a confirmation text message, which will include the time of delivery and the phone number of our driver.
If you need to change the delivery address before your order has been dispatched, please contact us as soon as possible via e-mail at studio@janjaprokic.com. If the consignment has been given to the delivery service, the delivery address cannot be changed.
We can send a consignment to one address only at a time. If you want individual items to be sent to various addresses, please make individual orders for each jewel and each place of delivery.
