{"id":16346,"date":"2024-11-25T11:14:51","date_gmt":"2024-11-25T10:14:51","guid":{"rendered":"http:\/\/janjaprokic.com\/obchodni-podminky\/"},"modified":"2026-10-15T07:56:06","modified_gmt":"2026-10-15T05:56:06","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/janjaprokic.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

<\/i><\/i><\/span>1. GENERAL PROVISIONS<\/span><\/a><\/h2><\/div>
\n

These terms and conditions govern the mutual rights and obligations between Nar s.r.o., with its registered office at B\u00edlkova 132\/4, Josefov, 110 00 Prague 1, Company ID 17750288, Tax ID CZ17750288, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 376025, e-mail studio@janjaprokic.com<\/a>, telephone +420 774 374 312 (hereinafter referred to as the “Seller”), and the Buyer (hereinafter referred to as the “Buyer”), arising in connection with the purchase contract or contract for work concluded through the Seller’s online store at https:\/\/janjaprokic.com\/ (hereinafter referred to as the “E-shop”). Legal relations are governed in particular by Act No. 89\/2012 Coll., the Civil Code, Act No. 634\/1992 Coll., on Consumer Protection, and directly applicable regulations of the European Union, always in their effective wording.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>2. TERMS<\/span><\/a><\/h2><\/div>
\n

2.1 SELLER<\/strong>. The Seller is Nar s.r.o., which, when concluding and fulfilling the contract, acts within the scope of its business activities and supplies the Buyer with goods.<\/p>\n

2.2 BUYER<\/strong>. The Buyer is a natural or legal person who orders goods through the E-shop and concludes a purchase contract or a contract for work with the Seller.<\/p>\n

2.3 CONSUMER<\/strong>. A Consumer is a person who, outside the scope of his business activities or outside the scope of the independent performance of his profession, concludes a contract with the Seller or otherwise deals with him.<\/p>\n

2.4 The provisions of these terms and conditions and legal regulations providing special protection for Consumers do not apply to the Buyer who, when concluding the contract, acts within the scope of his business activities or independent performance of his profession.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>3. ORDER<\/span><\/a><\/h2><\/div>
3.1 The Buyer orders goods via the order form in the E-shop. Before sending the order, he has the opportunity to check and correct the entered data, the selected goods, their variants, quantity, method of transport and payment and to familiarize himself with the final price including taxes, fees and transport costs. The terms and conditions are made available to the Buyer before sending the order so that he can save and repeatedly view them.<\/p>\n

3.2 The Buyer is obliged to provide complete and truthful data in the order and check their accuracy before sending it. The data provided in the sent order is considered correct by the Seller.<\/p>\n

3.3 The Buyer sends the order, which establishes the obligation to pay, using the button marked “Order with obligation to pay” or another corresponding unambiguous formulation. By sending the order, the Buyer confirms that he has previously familiarized himself with these terms and conditions and agrees to them.<\/p>\n

3.4 The Seller shall immediately upon receipt of the order confirm its receipt to the Buyer’s e-mail address. Automatic confirmation of receipt of the order does not constitute acceptance of the proposal to conclude a contract, unless otherwise expressly stated therein.<\/div><\/div><\/div>

<\/i><\/i><\/span>4. PURCHASE AGREEMENT<\/span><\/a><\/h2><\/div>
4.1 The presentation of goods in the E-shop is informative and constitutes an invitation to submit offers. The Buyer’s order constitutes a proposal to conclude a purchase agreement. The purchase agreement is concluded by delivering the Seller’s express acceptance of the order to the Buyer’s electronic address. The Seller is entitled to request additional confirmation of the order before accepting the order, in particular with regard to the quantity, price, availability or nature of the goods. The Seller reserves the right not to confirm or refuse an order from a Buyer who has repeatedly violated their obligations or abused their rights in the past (e.g. systematically returned most of the ordered goods).<\/p>\n

4.2 The Seller shall send the Consumer a confirmation of the conclusion of the contract in text form, incl. its text, including the current wording of these terms and conditions and a sample form for withdrawal from the contract, to the e-mail address specified in the order in the form of a link with the possibility of repeatedly downloading and printing the documents. The Purchase Agreement is archived by the Seller. The contract can be concluded in Czech or English.<\/p>\n

4.3 The Seller is not bound by an obvious error in the price or description of the goods, which the average Buyer must have recognized in view of the circumstances. If the Seller discovers an error only after sending the order, it will inform the Buyer about it without undue delay and propose further action; this does not affect the Buyer’s rights under legal regulations.<\/div><\/div><\/div>

<\/i><\/i><\/span>5. PRICES, DELIVERY OF GOODS AND PAYMENTS<\/span><\/a><\/h2><\/div>
\n

5.1 Prices of goods and transport are stated including VAT and all related fees, unless expressly stated otherwise. The price in the E-shop may differ from the price in a brick-and-mortar store, studio, exhibition or other sales event. If the ordered goods are not available, the Seller shall inform the Buyer without undue delay and shall return the funds received, if payment was made in advance, unless the parties agree on a substitute performance.<\/p>\n

5.2 The methods of transport, their price and the estimated delivery time are stated in the E-shop when ordering, but they may differ for countries outside the EU and the price of transport may be calculated individually. If the Buyer requests a special method of delivery and the Seller complies with it, the Buyer shall bear the additional costs of this method of delivery. When delivering outside the European Union, import duties, taxes or other fees may arise, which are borne by the recipient.<\/p>\n

5.3 The goods are sent after payment, unless otherwise stated for a specific payment method. Unless a different delivery time is agreed, the Seller shall deliver the goods without undue delay, no later than thirty days from the conclusion of the contract and payment. For goods manufactured to order or made to measure, a longer delivery time and price may be agreed, which will be communicated to the Buyer before the conclusion of the contract. Due to the handmade production and use of natural materials, individual pieces may differ in details from the photograph; this does not affect the agreed or statutory requirements for the properties of the goods.<\/p>\n

5.4 The goods can be paid for in the currency and by the methods specified in the E-shop. The Seller may not charge the Consumer for the use of a particular payment method an amount exceeding the direct costs incurred by him in connection with its use. The risk of damage to the goods passes to the Consumer at the moment when the goods are taken over by him or a third party designated by him other than the carrier; if the Consumer has chosen a carrier without the Seller’s offer, the risk passes upon handing over the goods to this carrier.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>6. LIABILITY FOR DEFECTS AND COMPLAINTS<\/span><\/a><\/h2><\/div>
\n

6.1 The Seller is responsible to the Consumer that the goods are free from defects upon receipt. The goods must, in particular, correspond to the agreed description, type, quantity, quality, functionality and other agreed properties, be suitable for the agreed and usual purpose, correspond to the sample or template, be delivered with agreed and reasonably expected accessories and instructions and meet the requirements of legal regulations.<\/p>\n

6.2 The Buyer may exercise rights arising from defective performance with the Seller at the premises at B\u00edlkova 132\/4, 110 00 Prague 1, by e-mail to studio@janjaprokic.com or in another provable manner. It is not necessary to submit the original proof of purchase for the complaint if the Buyer proves the purchase in another credible manner. To facilitate the complaint, the form available at https:\/\/janjaprokic.com\/en\/?fwr_search=1\u00a0can be used.<\/p>\n

6.3 The Consumer may exercise rights arising from defective performance in respect of a defect that becomes apparent within two years of receipt of the goods. If the defect becomes apparent within one year of receipt, the goods are deemed to have been defective upon receipt, unless the nature of the goods or the defect precludes this. The period does not run for the period during which the Consumer cannot use the goods if he has rightfully reported the defect.<\/p>\n

6.4 If the goods have a defect, the Consumer may request its removal. At his option, he may request the delivery of new goods without defects or repair, unless the chosen method is impossible or disproportionately expensive compared to the other. The seller may refuse to remove the defect if it is impossible or disproportionately expensive with regard to the significance of the defect and the value that the goods would have had without the defect.<\/p>\n

6.5 The Seller shall remove the defect within a reasonable time after the defect has been reported in a way that does not cause significant inconvenience to the Consumer, and shall take back the goods at its own expense where this is necessary to remedy the defect. If the repair requires the dismantling of defective goods that were installed in accordance with their nature and purpose, the Seller will carry out the dismantling and installation of repaired or new goods or cover the associated costs.<\/p>\n

6.6 The Consumer may demand a reasonable discount or withdraw from the contract if the Seller has refused to remove the defect or has not removed it properly, the defect occurs repeatedly, it is a material breach of contract or it is obvious from the circumstances that the defect will not be removed within a reasonable time or without significant difficulties. The Consumer may not withdraw if the defect is insignificant. However, the defect shall be presumed not to be insignificant in the circumstances specified by law.<\/p>\n

6.7 Rights arising from defective performance do not apply if the defect was caused by the Buyer. In the case of used goods, they do not apply to wear and tear corresponding to the extent of their previous use; in the case of goods sold at a lower price, they do not apply to a defect for which a lower price was agreed. If another item was provided free of charge with the goods, the rights arising from its defects shall be assessed according to the nature of the specific arrangement and legal regulations.<\/p>\n

6.8 Upon receipt of a complaint, the Seller shall issue the Consumer with a written confirmation containing the date of the complaint, its content, the requested method of settlement and the Consumer’s contact details. After the complaint has been settled, it shall issue a confirmation of the date and method of settlement, including confirmation of the repair and its duration, or a written justification for the rejection of the complaint.<\/p>\n

6.9 The Consumer’s complaint, including the removal of the defect, must be settled and the Consumer must be informed thereof no later than thirty days from the date of its claim, unless the parties agree on a longer period. After this period has expired in vain, the Consumer may withdraw from the contract or request a reasonable discount.<\/p>\n

6.10 The Seller shall bear the reasonable costs incurred in connection with the legitimate exercise of rights arising from defective performance. If the Buyer fails to collect the goods within a reasonable additional period after notification of the settlement of the complaint, the Seller may request reasonable storage costs; this shall not affect the rules of the Civil Code on default of the creditor and self-help sales.<\/p>\n

6.11 For a Buyer who is not a Consumer, the rights arising from defective performance shall be governed by the general provisions of the Civil Code; the provisions of this Article expressly intended for Consumers shall not apply to him.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>7. WITHDRAWAL FROM THE CONTRACT<\/span><\/a><\/h2><\/div>
\n

7.1 The Consumer may withdraw from the contract concluded through the E-shop without giving any reason within a period of fourteen days. The period runs from the day on which the Consumer or a third party designated by him other than the carrier takes over the goods; in the case of delivery of several pieces within one order, separately from the day of receipt of the last piece, and in the case of delivery of goods consisting of several parts from the day of receipt of the last part. To comply with the period, it is sufficient to send the withdrawal before its expiry. The Consumer may use the model form available at https:\/\/janjaprokic.com\/en\/?fwr_create=1&fwr_order=0 , but its use is not mandatory.<\/p>\n

7.2 The Consumer may send the withdrawal by e-mail to studio@janjaprokic.com, by post to the Seller’s address or via the online function\/button “Withdraw from the contract”, which will be available at https:\/\/janjaprokic.com\/en\/?fwr_create=1&fwr_order=0. The online function will allow the Consumer to indicate or confirm his identity, contract details and electronic contact for sending confirmation. The sending is done by clicking the “Confirm withdrawal from the contract” button or another equally clear wording. The Seller will send a confirmation of acceptance of the withdrawal in text form without undue delay, including its content and the date and time of sending. The availability of the online function does not limit the possibility of withdrawing in another way. The Consumer is responsible for the reduction in the value of the goods resulting from handling beyond the scope necessary to familiarize himself with its nature, properties and functionality. Given the nature of the goods sold, which are designer jewelry made of precious metals and stones, they also include appropriate luxury packaging, which also protects the goods from damage and reduction in their value. The specified packaging is therefore part of the order and when withdrawing from the contract, the Buyer must return everything he received under the contract, including the original packaging. If he does not return such packaging, he returns the goods incomplete. Throwing away, destroying or not returning the packaging reduces the value of the goods and the Seller has the right to deduct the value of this packaging from the amount returned to the Buyer upon withdrawal.<\/p>\n

7.3 The Seller shall return to the Consumer without undue delay, and no later than fourteen days after withdrawal, all funds received, including the costs of the cheapest delivery method offered, in the same way as they were received, unless the Consumer agrees to another method without additional costs. The Seller does not have to return the funds before receiving the goods or before the Consumer proves their dispatch, whichever is the earlier.<\/p>\n

7.4 The Consumer may not withdraw in particular from a contract for the supply of goods manufactured according to his requirements, made-to-measure or to order or adapted to his personal needs. The Seller shall notify the Consumer before concluding a specific contract.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>8. OTHER PROVISIONS<\/span><\/a><\/h2><\/div>
\n

8.1 PROTECTION OF PERSONAL DATA. Information on the processing of personal data, legal bases, retention period, recipients of data and rights of data subjects are provided in the separate Terms and Conditions for the Protection of Personal Data available at https:\/\/janjaprokic.com\/podminky-ochrany-osobnich-udaju\/. Sending commercial communications and using cookies is governed by the relevant legal regulations and separate information published in the E-shop.
\n8.2 AMENDMENT OF THE TERMS AND CONDITIONS. The Seller may amend or supplement the terms and conditions. This does not affect the rights and obligations arising from the effectiveness of the previous version. For a specific purchase contract, the decisive wording of the terms and conditions is effective at the time of sending the order, which the Seller sends to the Buyer in text form.
\n8.3 PROTECTION OF INTELLECTUAL PROPERTY. The content of the E-shop, photographs, texts, jewelry designs, labels and other protected elements are subject to the intellectual property rights of the Seller or third parties. The Buyer is not entitled to use, copy or otherwise infringe the Seller’s rights without a relevant legal reason. This does not limit the normal use of the purchased goods.
\n8.4 DISPUTE RESOLUTION. The Czech Trade Inspection Authority, Central Inspectorate – ADR Department, \u0160t\u011bp\u00e1nsk\u00e1 796\/44, 110 00 Prague 1, internet address https:\/\/coi.gov.cz\/informace-o-adr\/ is competent for the out-of-court settlement of Consumer disputes arising from the purchase contract. The proposal may be submitted no later than one year from the date on which the Consumer first exercised the right that is the subject of the dispute with the Seller. This does not affect the right of the parties to apply to the competent court. The European Online Dispute Resolution (ODR) platform ceased operations on 20 July 2025.
\n8.5 SAFETY OF GOODS. The identification data of the product and the manufacturer, the contact details of the responsible person, if required, and the relevant safety information or warnings are visibly displayed in the offer of a specific good in the E-shop; additional information may be provided on the good, its packaging or in the documentation accompanying the good. The Buyer is obliged to respect the instructions for the safe use and care of jewellery; this does not affect his legal rights.
\n8.6 USER REVIEWS. If the Seller publishes user reviews, he shall indicate in the vicinity of them whether and how he ensures that they come from Consumers who have actually purchased or used the goods. The Seller may not publish or enter false reviews or distort Consumer ratings.
\nThese Terms and Conditions shall enter into force on 1.9. 2026.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16346","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTerms and conditions - Janja Proki\u0107<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/janjaprokic.com\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions - Janja Proki\u0107\" \/>\n<meta property=\"og:url\" content=\"https:\/\/janjaprokic.com\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Janja Proki\u0107\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-15T05:56:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/janjaprokic.com\/en\/terms-and-conditions\/\",\"url\":\"https:\/\/janjaprokic.com\/en\/terms-and-conditions\/\",\"name\":\"Terms and conditions - 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